Frequently Asked Questions

New to Copenhagen Float? No stress! Whether it is your 1st, 2nd or 20th visit, you might have some questions and we are more than happy to provide you with answers. Scroll down to find the answers to the most frequently asked questions. In case you don't find a solution here you are always welcome to call us on +45 3131 0436 (Mon-Fri 09:00-16:00) or send an email to [email protected]

Floating FAQ

What is the floating experience like?

When you arrive at Copenhagen Float our receptionist will be there to welcome you. We will guide you step-by-step through your treatment in order for you to have the best experience.

Your float begins with a tour of your float space including the shower, tank and how to prepare for your float. 

You will start by inserting silicone ear plugs, then proceed to take a shower – washing your hair and body throughly. Once you are sqeaky clean, you are ready to step into the tank and lie down on your back – if you aren’t comfortable you can try using the float halo for extra neck support. You are in complete control of the light and decide when to turn it off when you are ready.

You will feel how the saline water keeps you floating effortlessly – the water is 30 cm deep and filled with 550 kg of Epsom salt. 

During the first 10 minutes of your float we will play calm, ambient music to ease you into the experience. When your session is coming to an end, this same music will gently remind you, that it is time to come back to Earth and get out of the tank. Take a shower, get dressed and come out to the lounge. 

Your float master will serve snacks, tea and water. You are also very welcome to use our groom room where you will find a hairdryer, brushes, and natural skin care products.

What should I bring?

If you are using contact lenses, it is a good idea to bring a case for them as it is not possible to wear them in the tank due to the saline environment.

Otherwise we will provide you with all the things you need; towels, ear plugs, shampoo, conditioner, lotion, make-up remover etc.

You do not need to bring a bathing suit – we recommend you float naked. If you feel more comfortable floating in your bathing suit, you are welcome to bring it with you. 

How should I prepare?

It is a good idea to avoid caffeine before your float – this will help you to relax more easily.

Avoid waxing or shaving your face and body, since the salty water may irritate the skin when freshly waxed or shaved.

Eat a light meal or snack about an hour before your float so that you don’t get hungry during your session.

We dissuade floating if you:
  • Have shaved or waxed within 24 hours
  • Have gotten a new tattoo within the past 4 weeks
  • Have a kidney decease
  • Have very low blood pressure
  • Have sunburn
  • Are in your first trimester of pregnancy and feel very nauseous
  • Suffer from epilepsy, where an attack in the float tank could put you in danger
  • Have an open wound or severe eczema
We do not allow floating if you:
  • Have a heavy menstruation
  • Have an infectious disease
  • Have experienced diarrhea within the past week
  • Have had chemotherapy within the past two months
  • Dyed your hair within the past two weeks
How are your float tanks kept clean and hygienic?

After every float the water is rinsed for about 20 minutes. It is rinsed through an ultra fine particle filter – 1 micron – and radiated through a UV-C chamber. Every night before we close, we dose the water with hydrogenperoxide in order to maintain the highest levels of hygiene possible. It is not possible for any kind of bacteria or virus to survive in the float tank environment. Shelley will take you through the whole process here.

Does it feel claustrophobic in the tanks?

We have several tanks, which are all spacious (big enough to stretch out fully).
If you fear that you might feel claustrophobic, you could benefit from upgrading to our float room which can easily fit two people and has high ceilings. 

Most people with claustrophobia report feeling completely at ease once they see the size of the tank in real life, and are able to relax fully during their float. No matter which tank you choose, the doors are never locked and you are in control of turning on and off the lights.

What happens if I fall asleep?

No stress! It is perfectly normal to fall asleep in a floating tank. The worst thing that could happen is that you get a bit of salt water in your eyes, which you can rinse off with the spray bottle provided inside the tanks.

It is not possible for your head to float underwater at any time due to the high salt concentration in the water.

In fact, research shows that sleeping in a float tank is more soothing than sleeping in a normal bed. Among other things, it can benefit people who suffer from sleep deprivation or generally just wants to improve their sleeping patterns.

Can I float if I'm pregnant?

Floating is perfectly safe for pregnant women. In fact, it is really quite wonderful to be weightless after carrying all that extra weight. It releases muscle tension, helps with circulation and reduces inflammation.

If you are in your first trimester and suffering from nausea, you may not wish to lie in a float tank for 1 hour. If you feel fine, then you are more than welcome to float. 

For some women in their 3rd trimester, it is not comfortable to lie on their back. This feeling is reduced in the float tank as you don’t feel the effects of gravity quite as much. If you are approaching your due date, we do not recommend floating as you might find it difficult to get in and out of the tank safely, and there is a small risk that you might go into labour/waters break during your float!

Can I float for more than 60 minutes?

Yes, if you would like to float for more than 60 min. just write to us on [email protected] and we will make it happen.

Can two people float in the same tank?

Only in our custom-built 2-person float room. We do not allow more than 1 person in the Spirit tank and i-sopod tank at the same time. 

Should I stay in the tank for the entire time?

You are in total control of getting in and out of the tank. If you feel the need to step out before the end of your treatment, you are of course welcome to do so.

Should I use ear plugs during my float?

We recommend using ear plugs but no stress if you’d rather not. It prevents the salt from settling in your ear canal and helps you to block out any quiet noises during your float (which helps you to turn the focus inwards on yourself!). 

If an ear plug falls out during your float, or if you simply prefer to float without them, it’s not dangerous at all, you just have to ensure that you rinse your ears thoroughly after the float. Otherwise the salt will crystallize over the next day. 

If you are suffering from the condition we call “salty ears” please read this blog post about how to get rid of the salt. 

Can I keep my contact lenses in during a float?

Contact lenses are totally unnecessary while floating, because you won’t need to see a thing inside the deprivation tank.

We recommend that you remove your contact lenses before your float and store them in a case. 

If you are in the unfortunate situation where you get salt water in your eyes, it will be more difficult to rinse them with contact lenses in. 

Can I float after getting a new tattoo?

We recommend you wait until at least 4 weeks after getting a tattoo. It can be painful to float if your tattoo hasn’t healed and the saline water can have a bleaching effect on the ink.

Can I float if I recently dyed my hair?

No, you will have to wait for at least two weeks. If there is no residual color when you shower, you are able to float. 

If you have dyed your hair a dark, vibrant or red colour, please wait at least 4 weeks, and ensure that no colour is coming off on towels or bed clothes before coming to float. 

If your hair dye stains the water in our float tank, we will unfortunately have to empty the salt solution with 550kg Epsom salt, which is costly and means we have to cancel all bookings until the situation is resolved. There will therefore be a fine of 8000kr if this happens. 

Accessibility

If you have difficulty walking or lifting your legs to step up or down, it is a good idea to bring someone who can assist you when getting in and out of our tanks, as well as walking down the stairs to our studio, which is located in a basement with approx. 7 steps down.

If you suffer from arthritis, we recommend you book our Spirit tank, as this is the most accessible. 

Our Float Tanks - Spirit, I-sopod and the Float Room

Spirit tank

  • Our Spirit tank is designed by Resting Well Sweden
  • It is 260 cm X 165 cm X 127 cm
  • The tank is filled with 550 kg Epsom salt MgSO4. This gives the water a buoyancy which is even greater than the Dead Sea.
  • The water in the tank is 30 cm deep
  • The water solution maintains a constant temperature of approx. 35 C
  • The tank is soundproof and is intended for one person at a time

i-sopod

  • Our i-sopod is designed by i-sopod, which are the market leaders worldwide
  • It measures 260 cm X 170 cm X 130 cm
  • The tank contains 550 kg Epsom salt MgSO4. This gives the water a buoyancy which is even greater than the Dead Sea.
  • The water in the tank is 30 cm deep
  • The water solution maintains a constant temperature of approx. 35 C
  • The tank is soundproof and is intended for one person at a time

Floatroom

  • It measures 260 cm x 220 cm – a lot bigger than a kingsize double bed!
  • We have built our double floatroom ourselves with great help from a lot of talented people. So there is no other like it!
  • A room in a room: to give you the very best experience we have built the float room inside another room, so it’s completely soundproof! The only noise you will have to deal with is that from your float partner! 
  • The tank contains more than 1000 kg Epsom salt MgSO4. 
  • The water in the tank is 30 cm deep
  • The water solution maintains a constant temperature of approx. 35 C

Massage FAQ

Which types of massage do you offer?

Our experienced therapists specialize in deep tissue and de-stressing massage treatments, helping to relieve tension, improve circulation, and promote relaxation. In addition to these, we also offer a range of specialized treatments:

  • Aromatherapy Massage – Combines massage with essential oils for deep relaxation and emotional balance.
  • Reflexology (Zoneterapi) – A specialized foot massage that stimulates reflex points to restore balance.
  • Ayurvedic Treatment – A traditional Indian therapy designed to balance the body and mind.
  • Thai Massage – A dynamic, deep-stretching treatment that enhances flexibility and circulation.
  • Hot Stone Massage – Uses heated stones to relieve muscle tension and promote relaxation.
  • Pregnancy Massage – A gentle treatment designed for expectant mothers.

We also offer Kombi Treatments, where you can combine massage with floating for a deeply restorative experience.

Can I book a couples massage?

Yes! We offer couples massage, where you and a partner can enjoy a relaxing treatment in the same room. To book, visit our booking page and select the couples massage option.

How do I choose the right massage for me?

Each massage has unique benefits. If you’re unsure, you can read more about our therapists and their specialities or contact us for guidance on [email protected]

How do I book a massage?

You can easily book online via our booking page. If you’d like to book with a specific therapist, click here to see their availability. If you’d like to book a specific treatment like pregnancy massage, hot stone or aromatherapy, please ensure you click the option (tick the box) when booking.

If you’re not sure and need help, just give us a call on +45 31310436 or write to [email protected].

Can I book a massage and a float together?

Yes! Our Kombi Treatments allow you to experience both a massage and a float session for complete relaxation.

What should I expect during a massage treatment?

When you arrive for your massage at Copenhagen Float, you’ll be welcomed into our peaceful space designed for deep relaxation. Your therapist will begin with a short consultation to understand your needs, preferences, and any areas of tension or discomfort.

During the treatment, your therapist will use expert techniques to relieve muscle tension, improve circulation, and promote overall well-being. The experience is tailored to your comfort level, and you’re always welcome to communicate any preferences regarding pressure or focus areas. After your massage, you will be served fresh fruit and tea in the lounge. You will have time to gently transition back to your day, feeling refreshed and rejuvenated.

What will I wear during my massage treatment?

For regular massage treatments, the therapist will leave the room, and you can undress to your underwear and lie on the massage table underneath the sheet. Most treatments start facing down. You will be covered with a sheet or towel throughout the session, with only the area being worked on exposed. If you’re receiving a Thai massage or reflexology treatment, we recommend wearing loose, comfortable clothing, as you will keep your clothes on, and these treatments involve movement and stretching.

Your comfort is our priority, so feel free to discuss any concerns with your therapist before your session begins.

Sauna FAQ

What is the sauna experience like?

At Copenhagen Float, one of our hosts will give you a warm welcome upon arrival. We guide you step by step to ensure you get the most out of the experience.

We show you into the room, where we find the right temperature and put on some music or a guided meditation. It is possible to connect your phone so you can listen to your own music, a guided meditation or a podcast.

In a traditional sauna, the heat comes from the sauna stove, which heats the air in the sauna. In an infrared sauna, the heat comes from the panels in the walls and floor of the sauna. The heat from these panels can penetrate deeper into the body than heated air, and you sweat at a lower temperature than in a traditional sauna.

In the sauna, the pores in your skin will open slowly and your heart will beat a little faster, so that your circulation increases. In this way, toxins and other waste products will also be removed more quickly.

A trip to an infrared sauna is a calm and relaxing form of therapeutic treatment with many beneficial effects in the body.

We have everything you need – towels, cloths and plenty of water.

Our infrared sauna

Our infrared sauna has 7 carbon panels, 2 full spectrum 375W corner panels and a foot warmer.

It is made from Canadian hemlock, and is FSC certified.

How can I prepare for my sauna session?

The more water in your body, the more productive your session will be. So we recommend good hydration as well as a light meal before your session (but nothing heavy or directly before your session).

Other than that, there is nothing else to worry about.

What should I bring?

You do not need to bring anything at all, unless you prefer to wear a swimsuit.

We provide towels, cloths and lots of water! 

What should I wear?

Less is more – you don’t need to have anything on. If you would prefer to wear a swimming costume or underwear, make sure there is no plastic or metal. 

When should I arrive?

You should arrive on time. There is time included in your booking for a full introduction before your 45 minute session starts. If you arrive too early, we can’t guarantee that there will be space for you in our lounge.

How will I feel after and what can I do to get the best results?

Think about how you feel right after a workout, and that’s probably how you’ll feel after your sauna session. Within 30 minutes you will experience a boost in energy and mood, resulting in a productive afternoon and a good night’s sleep.

We advise against using the sauna if you:
  • have a pacemaker or other implanted device
  • are pregnant
  • are a man who is trying to have a baby, as it can affect sperm quality
  • have an unstable heart condition
  • have low blood pressure
  • have kidney disease
  • have open wounds

You can always call or write to us if you have questions. 

Can 2 people book at the same time?

Yes – there is space for 2 people in our sauna cabin, and it’s a great way to relax together and get into the right frame of mind before a float session. Click here to book the sauna for 2 people. 

Can I try a longer session in the sauna?

To start with we recommend you try a 45 minute sauna session, but after you have tried a few times, you are welcome to book a longer session. Write to us on [email protected] to book a longer session.

How is the sauna cleaned?

The good news is that infrared heat kills 99% of bacteria in a naturally sterile environment, but of course we clean the sauna regularly to ensure so you have a pleasant experience.

Booking FAQ

I don't know which tank to book

Spirit tank

  • Our Spirit tank is designed by Resting Well Sweden
  • It is 260 cm X 165 cm X 127 cm
  • The tank is filled with 550 kg Epsom salt MgSO4. This gives the water a buoyancy which is even greater than the Dead Sea.
  • The water in the tank is 30 cm deep
  • The water solution maintains a constant temperature of approx. 35 C
  • The tank is soundproof and is intended for one person at a time

i-sopod

  • Our i-sopod is designed by i-sopod, which are the market leaders worldwide
  • It measures 260 cm X 170 cm X 130 cm
  • The tank contains 550 kg Epsom salt MgSO4. This gives the water a buoyancy which is even greater than the Dead Sea.
  • The water in the tank is 30 cm deep
  • The water solution maintains a constant temperature of approx. 35 C
  • The tank is soundproof and is intended for one person at a time

Floatroom

  • It measures 260 cm x 220 cm – a lot bigger than a regular double bed!
  • We have built our double floatroom ourselves with great help from a lot of talented people. So there is no other like it!
  • A room in a room: to give you the very best experience we have built the float room inside another room, so it’s completely soundproof! The only noise you will have to deal with is that from your float partner! 
  • The tank contains more than 1000 kg Epsom salt MgSO4. 
  • The water in the tank is 30 cm deep
  • The water solution maintains a constant temperature of approx. 35 C
I need assistance with my booking

If you can’t see the option you would like to book, or have some special requests, please contact us on [email protected] with your name, email, telephone number and booking code (if you have one). You can also call us on 31310436 Monday-Friday from 9:00-16:00.

My booking code doesn't work

If you have tried to book an appointment but your code doesn’t work, please contact us on [email protected].

It might be that your gift certificate has expired, or that you have already used the treatments in your package. It could also be because you have purchased a gift or offer through one of our partner sites. Unfortunately not all of their codes work with our booking system. 

I would like to book for more than 2 people

If you would like to hold your birthday, mother group, team-building, hen party or other kind of event with us, please write to us on [email protected] or call 31310436 (Mon-Fri 9:00-16:00). We love creating a special programme for larger groups where we combine floating, massage and sauna for all guests! 

Gift Shop FAQ

Do you offer gift cards?

Yes! We offer both digital and physical gift cards that can be used for treatments at Copenhagen Float. You can purchase them directly from our gift shop.

How long are gift cards valid?

Our gift cards are valid for 1 year from the date of purchase, giving the recipient plenty of time to book their experience.

How do I receive my gift card?

Physical gift cards can be collected from us directly (no added cost), or sent to a home or business address using GLS. Depending on where it is being sent to and the size of the gift, there will be an added cost of 39-59kr. 

If you prefer a digital gift card, please let us know in the comment box at the check out, and we will send it directly to your email after purchase. There is no additional cost for a digital gift certificate. 

Can I return or exchange a gift?

Unused physical products and gift certificates can be returned within 14 days of receipt, provided they are in their original condition and packaging.

What are your terms and conditions?

You can find our gift shop terms and conditions here. This includes details on refunds and usage policies.

For our full terms and conditions including information about memberships, floating, massage treatments, sauna, events and offers, please click here

Contact & Customer Services FAQ

How can I contact Copenhagen Float?

You can find our contact information or fill in a contact form here. We will reply more promptly Monday – Friday 9:00-16:00, although our inbox is still checked regularly throughout the weekend for urgent requests. 

Our telephone hours are Monday – Friday 9:00-16:00. If we miss your call, we will call you back as soon as possible. 

What are your telephone hours?

Our phone number is +45 31 31 o4 36 and telephone hours are Monday – Friday 9:00-16:00. If we miss your call, we will call you back as soon as possible. 

During the weekend, it is best to write us an email. 

I'm late for my appointment, what do I do?

You are welcome to call us on +45 31 31 04 36 between Monday-Friday 9:00-16:00. Outside of telephone hours you can send us an email. If you contact us right before your appointment, we can’t guarantee we will see your email. 

If you are late for your massage appointment, we will not be able to extend your treatment. If you are late for your float or sauna appointment, we will do everything we can to accommodate the full treatment time, but this may not be possible on busy days where we are fully booked. 

How can I reschedule my booking?

You can change your booking by clicking the button in your booking confirmation email. If you can’t find a new time that works for you, you’re always welcome to send us an email, and we’ll help you.

How can I cancel my booking?

You can cancel your appointment by clicking the button in your booking confirmation email. If you used a booking code to pay, the value will be refunded back to your code. If you paid via card, this amount will be refunded, and will be back in your account within 10 working days. You can book a new appointment whenever it suits you.

If it’s within 24 hours of your booking time, it’s not possible to cancel your appointment.

How can I book an appointment for today?

You are welcome to call us on +45 31 31 04 36 during phone hours (Monday-Friday 09:00-16:00), or send us an email and we will get back to you as soon as possible to book you in if possible. 

You will not be able to see the available slots for today in our booking system, so please do get in touch! 

I would like to make a complaint

We are always welcome to feedback and value your input, so if there is any aspect of your experience which has not been as expected, please reach out to us on [email protected] and we will be in touch. 

Prices & Services

Floating 60 minutes: 600kr

Massage 60 minutes: 690kr

Sauna 45 minutes: 300kr

Floating for 2 people 60 minutes: 1200kr

Massage for 2 people 60 minutes: 1380kr

Sauna for 2 people 45 minutes: 400kr

Sauna and Floating Kombi for 1 person: 900kr

Floating and Massage Kombi for 1 person: 1290kr

Sauna, Floating and Massage for 1 person: 1690kr

Sauna and Floating Kombi for 2 people: 1600kr

Floating and Massage Kombi for 2 people: 2580kr

Sauna, Floating and Massage for 2 people: 2980kr

Aromaterapi Massage Add-On: 80kr

Thai Massage Add-On: 60kr

Graviditets Massage Add-On: 0kr

Hot Stone Massage Add-On: 150kr

Zoneterapi Add-On: 0kr

Shiroabhyanga Add-On: 100kr

Guided Meditation Headset: 50kr

News & Offers

There are several ways you can save with us!

Join our float family and sign up for our newsletter – you’ll receive fantastic offers and wellness tips every month. Sign up here, and get 20% off your next float instantly!

Have you seen our Good Morning offer? You can save 25% on all floats by booking an appointment Monday-Friday before 12:00 PM. Click here to learn more.

If you love being spontaneous, you can sign up for our “Last Minute” mailing list – gain access to our last available slots at a great price (save up to 45%!). Click here to sign up!

Join our Float Club – and enjoy exclusive benefits such as discounts on floating, massage, and sauna, free upgrades, and flexible use of your membership points each month. Read more and become a member here.

We also have seasonal offers throughout the year – feel free to contact us via email to learn more. Write to [email protected]

To stay updated, you can follow us on our social media channels: