Terms & Conditions
1. Payment
At www.cphfloat.dk you can pay with Dankort, Visa and Mastercard. The webshop does not charge the customer a payment card fee.
Payment is made in Danish kroner (DKK) and all prices include VAT.
2. Delivery conditions
With each booking, a booking confirmation will be sent to your email address. If you do not receive an email, please contact us at [email protected] as you may have entered your email address incorrectly.
With every purchase of products, gift cards and membership, a receipt and booking code will be sent to your email address.
3. Validity
Gift and coupon cards and vouchers are valid for 12 months after the date of purchase, unless otherwise stated.
4. Cancellation policy
Up to 24 hours before your treatment, you are free to move or cancel your appointment. Just follow the link in your confirmation email. If you still need help, you can email us. The deadline of 24 hours is there so that we can book someone else into your time.
If you wish to cancel within 24 hours, your purchase/”klip”/voucher will unfortunately be considered used.
5. Attendance
All floating sessions include 30 minutes extra in addition to the paid floating time itself, so you have time to shower, change, dry your hair, etc. without having to stress. You therefore do not need to arrive early.
6. Pre-Float Checklist
To ensure a comfortable, hygienic and safe floating experience, all guests must confirm the following points.
1. Float tanks and the shower areas are wetlands, and for my own safety I will be extra careful when I am here.
2. I have washed myself thoroughly all over and removed all oil, cream and make-up before entering the float tank.
3. I have not dyed my hair or received keratin treatments recently ie. within the last two weeks (There is no color residue in the water when I take a shower).
4. I am not under the influence of alcohol or drugs.
5. I have not been tattooed within the past month.
6. I do not suffer from incontinence.
7. I do not suffer from an infected skin condition, disorder or disease.
8. I release Copenhagen Float from any responsibility in connection with the use of the float tanks and the stay around, regardless of whether loss or damage is direct or indirect. I further declare that I take full responsibility for my thoughts and actions and that this declaration will apply to each visit.
9. If I am pregnant, I release Copenhagen Float from any responsibility in connection with the use of the float tanks and the stay around, and the effect on my pregnancy and the fetus. (There is no reason to avoid floating while you are pregnant and there are actually many benefits of floating when you are pregnant).
NOTE: A cleaning fee will be charged if the tank is left in a contaminated state as a result of e.g. incontinence, intercourse, bleeding, etc. The amount covers loss of business and replacement of salt.
For respectively i-sopod and spirit tank are charged a cleaning fee of DKK 10,000. For our 2-person floatroom, a cleaning fee of DKK 20,000 is charged.
7. Massage Treatments
We will do our best to book your preferred therapist, but cannot guarantee in case of unforeseen circumstances e.g. if a practitioner is ill. Your massage appointment will not be canceled or rescheduled in this case and you will still be asked to pay the full amount (and enjoy the full massage!) with the therapist we have available at the time.
Please note that we do not offer massage for pregnant women in their first trimester. You are very welcome to book an appointment from your second trimester onwards, right up until you give birth.
8. Membership Terms & Conditions
For our membership terms and conditions, please see here.
9. Children and Floating
You must be at least 10 years old to float. Children under 13 may float accompanied by an adult. If you/your child are 13-18 years old, they may float alone if the guidelines above are followed and the guardian/parents allow this.
10. Right of withdrawal and refund
You have a statutory 14-day right of withdrawal when making eligible purchases through our website.
If you wish to exercise your right of withdrawal, you must notify us within 14 days of the date of purchase. You can do so by using our digital cancellation form, available here.
In your message, please clearly state that you wish to exercise your right of withdrawal.
If you exercise your right of withdrawal within the applicable period, we will refund all payments received from you.
We will process your refund without undue delay and no later than 14 days from the date on which we receive notice of your decision to withdraw from the agreement. Refunds will be made using the same method of payment used for the original transaction, unless expressly agreed otherwise.
For gift cards and gift packages purchased online, the 14-day right of withdrawal applies from the date of purchase. Gift cards and gift packages cannot be cancelled once they have been redeemed, in whole or in part.
Gift cards and gift packages cannot be exchanged for cash or other products.
The right of withdrawal applies only to purchases made through www.cphfloat.dk.
11. Discounts and Offers
You may not combine multiple offers or discount codes.
3 Float Intro Package: Not shareable
5 Float Package (Klippekort): Not shareable
10 Float Package: Shareable
5 Massage Package: Not Shareable
10 Massage Package: Shareable
12. Disclaimer
We reserve the right for any tax changes, price and proofreading errors, technical errors, out-of-stock items and force majeure, including labor disputes and deficiencies in or delays in deliveries from subcontractors.
13. Personal information and data protection
We use cookies on our website to give you the best experience and become even better at spreading the word about both floating and massage treatments with us. Copenhagen float follows the Danish legislation on data protection. You can completely decide on your cookie settings yourself and choose both off and on as suits you best.
14. Contact Information
Please note that we may use your email or telephone number to contact you regarding your purchase or your appointment booking with us.
15. Last Minute Float Offers
When a last-minute float email is sent out, we operate a first-come first-serve basis. In order to secure an appointment, you must send us an email to [email protected] with your telephone number and desired slot. We will book the appointment and send you a payment link. The payment should be made within 2 hours and cannot be refunded once made. If the payment is not made, we can give the appointment time to another person. The prices are as defined in the email offer, and are subject to change.
16. Event Terms & Conditions
If you are not able to attend the event, you can get a full refund up to 1 week before. Contact us on [email protected] to arrange the refund. There will be a processing fee of 40kr. If you are not able to go at the last minute, you are very welcome to give your ticket to another person, or let us know that you won’t be attending, so that we can be as prepared for the event as possible.